Shipping policy
Processing Time Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Rates We offer the following shipping options:
- Standard Shipping (5-7 business days): Coffee - FREE
- Expedited Shipping (2-3 business days): Email Customer Support
- Express Shipping (1-2 business days): Email Customer Support
Free shipping may be available on coffee or tea orders. Shipping costs are calculated at checkout based on your location and selected shipping method.
Delivery Locations We currently ship to addresses within the United States. WE DO NOT SHIP OUTSIDE THE UNITED STATES.
Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Freshness Guarantee Our coffee is freshly roasted to order to ensure maximum freshness and flavor. We recommend storing your coffee in an airtight container in a cool, dry place.
Shipping Delays While we strive to meet estimated delivery times, delays may occasionally occur due to weather, carrier issues, or other circumstances beyond our control.
Product Image & Packaging Disclaimer
At Carter's Coffee Online, many of the product images displayed on our website are AI-generated marketing renderings created to showcase the flavor profile, personality, and visual identity of each coffee offering. These images are intended for advertising and promotional purposes only and may not represent the exact packaging you receive.
Our actual coffee products are shipped in professionally packaged bags featuring Carter's Coffee Online branding and labeling. While the exterior packaging design may differ from the images shown online, the coffee you order, roast level, grind selection, and product specifications remain exactly as described on each product page.
If you have any questions, contact us at info@carterscoffeeonline.com before purchasing.
Questions? If you have questions about your shipment, please contact us at ed@carterscoffeeonline.com or (412) 665-9724.